Enhancing Daviplata's Onboarding Experience: Elevating Financial Digital Performance
- Client
- DaviPlata
- Industry
- Financial services
- Platforms
- Mobile (IOS & Android)
- Hiring
- Fixed-time project
Services
- UX/UI Audit
- Communication manual
- Inventory of coppys
Overview
DaviPlata, supported by Banco Davivienda Colombia, offers electronic funds deposits protected by Fogafín's insurance. Leveraging our expertise, we optimize the user experience for enhanced friendliness. Through careful assessment of the product, we gather insights and prioritize UX/UI design opportunities to ensure ease and enjoyable use. Our team's goal is to continually improve interactions by focusing on user-friendly principles while considering the unique needs of financial services.
A team ready to identify challenges and discover optimal solutions
Our CX/UX/UI experts conducted a detailed review, evaluating interactions based on heuristic criteria to identify issues.
Using a severity matrix, they categorized and scored findings, enabling effective improvement and continuous optimization of the user experience.
THE SOLUTION
Empowering the business with
insightful assessments
Successful launch
Our team of experts conducted a comprehensive audit of the digital product, accurately identifying potential issues.
Customer experience
Based on the audit findings, we provided specific recommendations to enhance both the usability and effectiveness of the product.
Boosting usability
Our report outlined technical errors in UX/UI operations, along with specific improvement recommendations.
Process
- Digital Xperience Framework.
- Design thinking.
- Stakeholder interviews.
- User journey mapping.
- Accessibility assessments and improvements.
Deliverables
- Comprehensive UX/UI audit report.
- Information architecture diagrams and trees.
- Accessibility compliance overview, with recommendations.
- Low fidelity wireframes.
“On my side, it has been a very positive experience. I have felt supported and questioned about discovering more needs, which are later addressed in warm offers.”
Andrés Suárez
Quality Service Structurer, Daviplata.
